Shipping & Return Policy

Shipping and Return Policy

1. Order Processing

• Orders are typically processed within 2-3 business days.
• During peak seasons, order processing may take longer.
• You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Rates

• Keny Stationery offers free shipping on all orders over ₹2500.
• Shipping rates for orders under ₹2500 will be calculated based on the order total and shipping destination.

3. Shipping Methods

• Keny Stationery uses a variety of shipping carriers to deliver orders.
• The estimated delivery time for your order will be displayed at checkout.
• You may choose to upgrade your shipping method for an additional fee.

4. Delivery

• Orders are typically delivered within 3-5 business days of shipment.
• Deliveries may be delayed due to unforeseen circumstances, such as weather or carrier delays.
• You will be notified if there are any delays in your order delivery.

5. International Shipping

• Keny Stationery currently does not ship internationally.

6. Damaged Products

• If you receive a product that is damaged, please contact Keny Stationery customer support at info@kenystationery.com as soon as possible.
• Please keep the damaged items in their original packaging.

7. Returns

• Keny Stationery offers a NO RETURN policy on all products.

8. Refunds

• Once we receive your returned item, we will inspect it and issue a refund to your original payment method.
• Refunds are typically processed within 5-7 business days.

9. Exchanges

• If you would like to exchange an item, please contact Keny Stationery customer support at info@kenystationery.com as soon as possible.

10. Exceptions

• The following items are not eligible for return or exchange:
  • Gift cards
  • Items that have been used or damaged
  • Items that are not in their original condition and packaging

11. Shipping Costs

• You are responsible for the cost of shipping returned items.